Some say insurance companies delay payments and slow investigations. But some homeowners don’t know they can reopen claims when damage reappears.
Marta Ayala’s colorful artwork is showcased throughout her immaculate Parkland home. Every room also features vivid reminders of 2005’s Hurricane Wilma: cracking paint and yellow water drip marks, some as long as 10 feet.
Weeks after the storm, Ayala and her husband, Carlos, got $12,700 from their insurer, The Hartford, to repair their roof. In 2006 and 2007, they paid for more repairs. Still, they needed buckets to catch dripping water during heavy rains.
Earlier this month, the Ayalas broke ranks with the thousands of Floridians waiting for Wilma insurance settlements. The Hartford agreed to pay $39,000 for a new roof.