Client Testimonials

May 24, 2007

“Steven Venook is truly resourceful; a real detective!”

“The difference between the insurance adjuster sent by “state farce” and a public adjuster is like day and night. The insurance company’s representative seemed to be in the dark while Advocate Claims Service came in and shed light on the reality of our situation.  After Hurricane Wilma we had extensive damage throughout the community.

Steven Venook went beyond the obvious damage to our roofs, fascia board, fences and the shuffle board facility – he worked like a detective and found extensive water intrusion damage overlooked by the insurance company. In our clubhouse he was able to get the insurance company to fund a roof replacement, new drywall and a repainting of the facility. That’s the key to utilizing a Public Adjuster – Steven became our advocate, our voice to the insurance company the result was a financial settlement that far exceeded the “low ball” offer we previously received.

Advocate Claims Service was up front, responsive, and gave us peace-of-mind. I would happily recommend Steven Venook to any Condo Association or business.

John Ellis
President
Paradise Gardens-I Condominium Association
Margate, Florida

“Every Homeowner’s Association should get to know a Public Adjuster like Steven Venook before the storm hits.”

“Hurricane Wilma wreaked havoc throughout our community. We suffered severe windstorm damage to the entire roof resulting in rain and wind damaging the interiors of kitchens and most rooms throughout the residential units. The adjuster from Citizens Insurance was slow to respond. We just weren’t getting our questions answered and as frustration set in we voted to seek out the services of a Public Adjuster. Happily, we received a great referral.

Steven Venook of Advocate Claim Service was on the job quickly and uncovered damage overlooked by the insurance company’s adjuster. Steven was thorough, knowledgeable, answered our questions and was always polite. He was highly professional throughout the claims process and enabled us to receive a settlement three times that of offered by Citizens. We would gladly recommend Steven Venook to anyone.”

Alexander Harris
President
Gulfstream Villas South
Delray Beach, Florida

“Once Steven Venook got on the case things began to happen.”

“Hurricane Wilma ripped off the flat roof on three buildings rendering three apartments totally uninhabitable. We had windstorm and water damage throughout the community. Our insurance agency became referred to throughout the community as “Snail Farm” because they moved at such a slow pace. It was exceedingly frustrating. Fortunately an acquaintance of the Board new of Advocate Claims Service, a state certified Public Adjusting Company. Steven Venook, the company president wasted no time in assessing the situation. We quickly voted to make Steven our claims advocate. He was knowledge about the insurance claim process and knew how to take the right steps in order to get the appropriate and fair response. The settlement Steven got us was very substantially more than what Citizens offered.

Without a doubt, had we not contacted Advocate Claims Service we would have been left with enormous out-of-pocket expenses. Thank you Steven!”

Jon Ann Morgan
Vice President
Apple Creek Condominium Association
Boca Raton, Florida

“Advocate Claims Service came to the Rescue – Big Time!”

“As a commercial property manager I know the importance of getting facilities back on line ASAP after storm damage, especially for a medical condo such as Belle Terre in Boca Raton. The windstorm damage from Hurricane Wilma was severe and throughout the three buildings. The entire facility needed roof replacement. While Belle Terre’s insurance company is a leading national brand they did little more than “sell us the farm!”

They offered $259,000 after a $59,000 deductible on a roof replacement that needed a minimum of $400, 00 in work, plus addition expenses to fix interior damage and property damage from both windstorm and water damage.

Fortunately I was referred to Advocate Claims Service. Steven Venook came to the rescue with ideas in hand. He met with the Doctors, consulted with the roofing specialists and building engineers. He clearly determined the scope of work and diligently, for eight months communicated with the insurance carrier. Thanks to his tenacity and meticulous paperwork Steven was able to get a settlement for $745.000. Everyone was very pleased with the outcome. Thank you Advocate Claims Service.”

Dennis Lang
Property Manager for Belle Terre Condominium Association
Lang Management
Boca Raton, Florida

September 24, 2003

We would like to thank you for your great service. The independent adjuster that represented my insurance company did not offer me a fair settlement. Since I am not from this country and did not understand my rights, hiring an expert was a good decision. You got my family three times more then the original offer.

Thanks Again,

Delano C.
Sunrise , Florida

September 2, 2003

My family and I want to thank you. New America Insurance Company was unfair to me, their adjuster wrote a mold estimate for $1900.00, and you proved that their estimate was unjust as you brought a mold expert to my home and their estimate was between $22,000 to $24,000.00. Without your help my son who has a compromised immune system would still be suffering. It is hard to believe that even after New America Insurance Company learned about my son's health problems and the true cost of the repairs, they still delayed the claim process for seven months. Again, my family thanks you for help.

Sincerely,

David G
Sunrise, Florida

July 30, 2003

We had water damage from a broken sewer line at our house. The independent adjuster that represented New Hampshire Insurance Company was new at his job and ignored much of the damage that I showed to him. The adjuster was very slow to respond as I did not get his first estimate for three months, and his estimate was not enough to repair my home. Nobody but Mr. Venook cared that I had sewage backing up in my home during this long claim process. With Advocate Claim Service help we finally got a fair settlement that was approximately six times more then the first estimate from my insurance company. I have learned do not try to negotiate a settlement without the help of Mr. Venook.

Sincerely,

Bruce M.
Pompano Beach, Florida

July 2003

I am an elderly lady and AllState Floridian Insurance Company denied my claim after being with the same company for twenty years.  I am glad I found Advocate Claim Service, Mr. Venook never gave up and after seven months of negotiations with my insurance company , first proving to them that I had a covered loss, and then negotiating a satisfactory settlement.  Through Mr. Venook's efforts, my insurance company paid for the mold damage and water damage to my home and personal belongings.  I had no where else to turn and I wish could tell more people about your great service.  I have learned you need to hire your own expert.

Sincerely,

Irene Y.
Miami, FL

May 28, 2003

I had a sewer line break in my home that damaged my kitchen cabinets . Qualsure Insurance Company's independent adjuster did not offer me enough to repair my home . I had no idea how to prove my damages to my insurance company . You were able to dispute the amount that they offered me and get me three times more then their adjuster offered. My wife and I want you to know we very much appreciated your help.

Sincerely,

Bruce D.
Pembroke Pines, Florida

May 21, 2003

Advocate Claim Service did an excellent job assisting us in our property damage claim . Atlantic Preferred Insurance Company was reluctant to pay for our mold damage. Mr. Venook made sure we were treated fairly and the mold was removed from our home and paid for by Atlantic Preferred Insurance Company. I will recommend Mr. Venook to anyone who has an insurance claim.

Sincerely,

Mr. & Mrs. L
Weston, Florida

May 19, 2003

I and my wife would like to thank Steven David Venook of Advocate Claim Service for getting us a quick and fair settlement from Snake Farm Insurance Company (This company will not allow me to use their name on my web site). As we both work full time, you saved us time away from our work.

Thank you,

Mr. & Mrs. F
Miramar, Florida

May 13, 2003

I would like to thank you for the great job you did for me and my family. Allstate Floridian Insurance Company first denied my claim and then did not pay me enough to repair my home and remove the mold from my home. Your service more then paid for itself as you got me ten times more then they offered to pay and now my home can be repaired properly. Mr. Venook you were very professional and I will recommend you to my friends and family. Anybody having a property insurance claim needs a service like yours, there would have been no way we would have learned what we were entitled to without your help.

Sincerely,

Charles V.
Coral Springs , Florida

April 2003

Advocate Claim Service did an excellent job helping my family after the fire in our home.  Mr. Venook made a difficult situation much easier as he handled all the negotiations with Citizens Insurance Company , even though I am licensed i nsurance salesperson.  Advocate Claim Service made sure we received a fair settlement and kept us informed of the process at all times.  I have already recommended Mr. Venook to other members of my family and he has done an excellent job for them too.

Thank you,

E. & M. Rodriquez
Miami, Florida

May 22, 2001

Adjuster Steve Venook did an excellent job! Keep up the good work.

Thanks Again,

MS

January 24, 2001

I would like to take the opportunity to thank you very much for all the help and support Mr. Venook has recently given me. He has made my disaster considerably less arduous with his patience, support and prompt attention to this matter.

Thank you,

MV

September 22, 2000

Steven David Venook, was extremely helpful in adjusting my claim. When an appointment was set he was always on time and eager to assist me in getting my home back in order knowing I have small Children.

Sincerely,

TR

July 27, 2000

Mr. Venook was very professional & helpful. He also informed me that the coverage on my apartment contained an error that could have been disastrous if I suffered any type of major disaster. I truly appreciate the time and effort that Mr. Venook took in dealing with my problem. I would not hesitate to recommend your company to anyone.

Yours truly,

LD

July 26, 1999

I appreciate you treating your clients so well and so professionally in a way to help them out as much as possible.

Thanks again

ER